Hauppauge Computer Works Service and Support Page

Service and Support on Hauppauge Products

Hauppauge Technical Support can be reached in the following ways:

BY TELEPHONE

In the United States: 516-434-3197
Hours of operation: Monday to Friday, 9:00 AM to 6:30 PM Eastern Standard Time
In Europe: (Germany country code 49) 2161.178529
In the United Kingdom (country code 44): 0171-378-0202

BY FAX

In the U.S.: 516-434-3198
In Europe (49 for Germany): 02161-21821
In England: 0171-357-9171

BY E-MAIL

techsupport@hauppauge.com

For repair and/or replacement of Hauppauge products, contact Hauppauge Computer Works Customer Service department:
by telephone: 516-434-3197
by fax: 516-434-3198
by e-mail: service@hauppauge.com

An RMA (return material authorization) number is required for all goods being returned for any reason. The RMA number can be obtained from Customer Service.

When returning products, please make on the outside of the box the RMA number, and send to:
Hauppauge Computer Works
91 Cabot Court
Hauppauge, NY 11788 U.S.A.

WinTV Programmers Toolkit support

The WinTV Programmers Toolkit is used to add video overlay and image capture to a PC application. The Programmers toolkit supports Visual C++, Visual Basic, Borland Turbo C and Basic, under both DOS, Windows 3, Windows 95 and we have just introduced (August 1995) development tools for Windows NT. All WinTV functions are available through DLL calls or through the Windows MCI interface.

Our engineers who work on both the MCI interface and the DLL interface for DOS and Windows developers are usually busy during the day. The best way to get questions answered about the Toolkit is to send a fax or e-mail addressed to Technical Support: techsupport@hauppauge.com. The Technical Support department normally has the appropriate engineer answer the question and then either calls back with the answer or sends a response via fax or e-mail.

Hauppauge Computer has an applications engineering group who can help you or your company develop your WinTV based applications in Visual C++ or Visual Basic. Contact the Technical Support group for information on this service.

Back to Home Page

Questions, comments, or problems regarding this service?

Copyright © 1998, 1999 Hauppauge Computer Works, Inc. All rights reserved.
The Hauppauge logo and WinTV are registered trademarks of Hauppauge Computer Works, Inc. Windows and WebTV are trademarks of Microsoft. Corp. Company logos are trademarks of their respective companies.