Hauppauge WINTV USB Frequently Asked Questions.....

WinTV USB Troubleshooting notes

Frequently asked questions when installing and using the WinTV USB

How do you pronounce Hauppauge?

Hauppauge is a town in NY on Long Island. Hauppauge is pronounced HOP-HOG. The American Indians dubbed the area around the headwaters of the Nissequogue (NISS-I-QUOG) River Hauppauge; it means, “overflowed land” in the Algonquian language. Hauppauge boasts a large industrial park, home of many well-known companies.

What operating system can my "WinTV USB" be installed under?

The WinTV USB device will function on Windows98, ME, Windows2000 and Windows XP. WinTV USB does not work under Windows95 or Windows NT4.

NOTE: The latest drivers for the WinTV USB are available in the USB Software Updates section.

Minimum System Requirements to Install WinTV USB:

A 233Mhz Pentium or faster with MMX technology
Windows98, WindowME, Windows2000 or WindowsXP
A Sound card with LINE IN
NOTE: If you are using the WInTV USB on a laptop, it is sometimes necessary to plug in the Audio output from the WinTV to the MIC IN jack on the laptop in order to hear the audio.

WinTV USB not detected:

It is sometimes necessary to change a setting in your system's BIOS. Look in the BIOS for a "Legacy USB Support" setting and set this to ENABLED. In some system's BIOS, this setting can be found under Advanced - Peripheral configuration - Legacy USB Support. Save the settings and reboot. If you’re not sure how to enter your BIOS, as soon as you boot up, read your screen and you should find something saying “Press (a specific key or key combination) to enter setup”.

Also, while in DEVICE MANAGER, look under UNIVERSAL SERIAL BUS CONTROLLERS and make sure that your USB OPEN HOST CONTROLLER doesn't have a YELLOW AND BLACK EXCLAMATION MARK icon or RED X next to it. The EXCLAMATION MARK would indicate a problem with your USB controller and should be taken up with your computer's manufacturer. The RED X would indicate that your USB controller has been disabled and would need to be enabled by highlighting it, clicking the PROPERTIES button and removing the check from the DISABLE IN THIS HARDWARE PROFILE box. Also, regardless of what icons are found next to this device, make sure that the properties sheet says that the device is working properly.

Another thing to try would be to run the HCWCLEAR program, unplug the USB and then go to Regedit>Hkey Local Machine> and click on Enum, and then USB. Click on the root hub and look for this registry key VID_0573 PID_4D0 and delete it. Then plug the Wintv USB and the PC will find it.

The LED on the WinTV USB will only light after you initialize the WinTV application and the WinTV window opens. When you close the WinTV program, the LED turns off.

WinTV USB installation information:

Turn on your PC and boot into Windows completely. Then plug the USB device into a USB connector on the back of your PC.
NOTE: It is not recommended to connect the USB to a USB - if possible, connect directly to the PC's USB port.
After the WinTV USB is installed, the Add New Hardware Wizard will appear. Install the drivers provided on the WinTV USB Installation CD-ROM.

During the installation procedure you may be asked for the Windows98 installation CD ROM. Make sure you have this CD handy. Windows98 requires an update from the Windows installation CD in order to support the WinTV USB.

After the WinTV USB drivers have been installed, the setup program will run. Click on Install to install the application software. This will create an Icon on your desktop for the WinTV2000 program, which will let you watch TV on your PC.

The latest USB driver auto sets to "Allow Overlay" this will improve video quality.

Latest WinTV USB driver.

WinTV-USB Pro, Enabling Audio over USB

After you complete the WinTV-USB driver installation, the default Audio setting is Digital Rec/Analog live.

This default setting requires the supplied double ended stereo cable to be connected from the Line-Out on the WinTV-USB to the Line-In on your sound card.

To enable the audio over USB, click on the Menu button and go to Audio Type and select Digital Rec+Live.

Last, you will be asked to Restart the WinTV application to have the changes take effect.

What exactly is Overlay?:

There are two different ways to display a video window on the computer screen: Overlay surface and Primary surface
Both methods work by transferring the image directly from the TV Tuner to the memory of your PC's graphics board via the PCI or AGP bus

With an overlay surface, the video signal is transferred into an invisible part of the graphics board memory. The graphics board will then take care of the image and make sure that it gets transferred to the right place in the visible part of the memory. Not all graphics boards have this feature and thus may not allow an overlay surface. Occasionally, we have seen cases where the graphics board "tells us" that it can do an overlay surface but then either does not do so or starts to draw incorrect buttons or destroy other desktop elements.

In contrast to the overlay surface, the video signal is transferred directly into a visible part of the graphics board memory - right where you will see it.
The drawback of a primary surface is that your graphics board has to be set to at least 16-bits per pixel color depth. Primary surface also requires more bandwidth on the PCI bus and we have occasionally seen some graphics boards showing distortions of the video display, especially when using 32 bits per pixel color depth. And finally, a menu or other window covering the primary surface video display may get overwritten under certain circumstances.
To help you in troubleshooting and deciding which display mode to use, here are some of the limitations of primary and overlay surface. In general, we recommend to use the overlay surface - if your graphics board supports it.

Primary Surface

Primary surface requires that the graphics board is set to 16, 24 or 32 bits per pixel color depth.
Primary surface requires a higher bandwidth on the PCI/AGP bus. This may result in flashing lines on the video image, especially at 24 or 32 bits per pixel color depth. Switch back to 16-bits per pixel.
When using primary surface, both fields of the video will get displayed on the PC screen. This may show as "feathering" and is due to the interlaced nature of the signal.

Overlay Surface

Some graphics boards do not support overlay surface at all. The overlay option will then not be available.
Some graphics boards report that they support overlay surface, but they do not. If you select overlay surface, and your VGA card does not support Overlay, it will default to Primary surface.
Overlay surface mode uses a keying color to indicate where on the screen video is being displayed. Placing a window with this keying color above the video will result in the video showing through.
With an overlay surface, the graphics board participates in manipulating the video before it gets displayed. This may change the brightness or colors of the image. Some graphics boards have tools ("gamma correction" etc.) that permit you to adjust this.

The difference between Primary Surface and Overlay Surface is that Overlay Surface requires special hardware on the graphics card. You need a graphics card with one of these processors along with drivers that support DirectDraw and DirectX in order to take advantage of the Overlay Surface feature. Cards with Overlay Surface have an additional video buffer called an Overlay buffer in addition to the Primary video buffer.

If you use a graphics card that does not have this support, you can use Primary Surface type of Overlay. Primary Surface still requires Direct Draw and Direct X support, but the overlay will be processed in the primary video buffer since the card does not have an Overlay buffer.

The other issues are related to performance due to the fact that Overlay Surface has it's own Overlay buffer and Primary Surface does not. If you move a window while using Primary Surface the entire computer screen will refresh as the window is moved. This does not cause any functional problems but to some users the refreshing of the screen may be annoying. The other issue is that Primary Overlay may not work at the higher screen resolutions and color depths that your graphics card may allow.

What is the difference between WinTV32 and WinTV2000? Which one should I use?:

WinTV32 and WinTV2000 are the same in their functionality. The main difference is the way they look. WinTV2000 has a newer look and feel to it where WinTV32 looks like any normal "Windows" type window. One is not better than the other. Which application you should use would be entirely up to your preference.

Causes for System Lockups:

If your system "hangs" as it is booting up when the WinTV USB is connected to the computer, it is sometimes necessary to change a setting in your system's BIOS.
Look in the BIOS for a "Legacy USB Support" setting and set this to ENABLED. In some system's BIOS, this setting can be found under Advanced- Peripheral configuration- Legacy USB Support. Save the settings and reboot.

Lockup while running application...

see if AMCAP will run. If it also locks up, the problem is more basic resource conflicts. The WinTV USB may be sharing an IRQ with another device installed in the system. Check the Device Manager for any conflicts. Also try running in Primary surface. To do this open the Primary Icon found in the Hauppauge WinTV program Group.

Error 69 and Lockups when trying to run the application" we have found that left over video display drivers from a previous video card left in Device Manager, can cause these problems. To check this, boot into safe mode, go to Device Manager and look under display adapters. If you see more than one entry, remove the one that is not currently installed and reboot the system. (if you still get lockups boot back into safe mode and remove the current video entry and reboot and let the system rediscover the video card.)

Yamaha sound cards will cause conflicts with USB if WDM Yamaha sound drivers are installed. Updated drivers for your Yamaha sound card can be found at http://www.yamaha.com

Trident VGA cards are incompatible with the WinTV USB and will cause lockups. *

Some Neomagic VGA cards will also have problems with the WinTV. Please look for reference drivers or updated VGA drivers for your Neomagic card. *

Intel 810/820 chipsets may also have issues with the WinTV USB. Reference drivers from Intel should help. *

* NOTE: Running the WinTV USB in DIB DRAW may work with these VGA cards.

AMD processors may require the USB update from Microsoft. Also, be sure that the Processor supports MMX technology. if it does not, it will not be compatible.

It is not recommended to connect the USB to a non-powered USB hub. - if possible, connect directly to the PC's USB port.

Black Screen with WinTV USB:

DIB DRAW
- Our latest WinTV-USB driver and WinTV2000 / WinTV32 application has an added option in the Primary program that may help to eliminate the Black screens. Once installation of the new drivers and application is complete, go to your Windows START button, then PROGRAMS, then HAUPPAUGE WINTV and select PRIMARY. In the new window that appears, you will have three selections. Select DIB DRAW and close the window. Now try the WinTV.

- The "Hardware Acceleration" setting for your Graphics card may also have an affect on the black screen. Right click on your desktop and go to PROPERTIES. This will bring up your DISPLAY properties. On the SETTINGS tab, make sure your color setting is at greater than 256 colors. Your SCREEN AREA shouldn’t be higher than 1024X768. Then click the ADVANCED button and select the PERFORMANCE tab. Here, you should make sure your HARDWARE ACCELERATION is set to FULL. (sometimes if it is already set to full, dropping it one notch will work, but if not, keep it at full).

- Check your REFRESH RATE for your display. This can usually be found by going to CONTROL PANEL / DISPLAY / SETTINGS tab / ADVANCED button / ADAPTER tab. Make sure that it is set to either OPTIMAL or HARDWARE DEFAULT. You might want to try both.

- Sometimes the presence of other capture drivers (as from a USB camera) can confuse the system. Have you recently added a new device or game? Sometimes adding a new game or downloading a web-based viewer will add a capture driver to your system without you even knowing it. In your Control panel under “Multimedia”, select the “devices” tab. There you will find a list of multimedia devices in which you should find and double-click on “video capture devices”. There you should only find our Hauppauge device (or Microsoft WDM Image Capture) if you find any other capture devices, try disabling them by highlighting them, selecting the properties button and then checking “Do not use this capture device”. Then reboot and try WinTV again. If it still doesn’t work, you might try removing those capture devices all together. Also, make sure that our capture device is selected in it’s properties (check “Use this capture device”).

- Is the WinTV USB plugged directly into a USB port on your PC, or are you running through a USB hub? Running through a hub can decrease the power that is supplied to USB units through the USB connection. The presence of other USB devices will draw from that power too. If you are running through a hub, try bypassing the hub and plugging your WinTV unit directly into the PC. If you have more than one USB port on your machine, try plugging the WinTV into a different USB port.

- Another thing you can try is going to START / PROGRAMS / HAUPPAUGE WINTV / PRIMARY and try both the FORCE PRIMARY and ALLOW OVERLAY settings.

There is no Audio from the WinTV USB:

First, be sure that the supplied audio cable is connected from the WinTV USB to the Sound Cards LINE-IN. NOTE: On some systems that do not have an actual "line in", substitute "Auxilary"(AUX), or "Microphone"(Mic) for the configuration procedures below.
In the WinTV USB Application, under CONFIGURE- AUDIO, be sure that the MIXER-ID list shows "Line-in", that MUTE is not checked, and that the volume is up.
Also, in the sound card volume configuration (under PROGRAMS- ACCESSORIES-ENTERTAINMENT-VOLUME CONTROL), be sure that the LINE-IN section is not on MUTE (as it commonly is on default) and that the volume is up.If there is no “Line-in” section on your mixer, go to OPTIONS / PROPERTIES and check “Playback” and then check “Line-in” in the "Show the following Volume Controls:" box below. This will add the “Line-in” section to your mixer. When adding a section to your mixer, it will usually added with the MUTE box checked, so be sure to uncheck this box.

You might also go to CONTROL PANEL / MULTIMEDIA / DEVICES and check your MIXER DEVICES. Make sure that there is only one listed. If there are more than one, try disabling all but one by double clicking each one you want to disable and selecting DO NOT USE MIXER FEATURES ON THIS DEVICE. Try singling out one mixer at a time and see which one works.

Also under MULTIMEDIA / DEVICES, double-click on AUDIO DEVICES. Here make sure that you have one listing for your soundcard and possibly one for your modem. If you find any other devices, try double-clicking on them and selecting DO NOT USE AUDIO FEATURES ON THIS DEVICE. Then reboot and try the WinTV again.

In the same section, double-click on LINE INPUT DEVICES. Here you should have a line input listed for your sound card. If you don't have ay line input devices listed, then you may need to reload the drivers for your sound card. If this doesn't help, you'll want to contact your sound card manufacturer for further troubleshooting steps. Also, if you have more than one line input device listed, you might try systematically disabling them until you find the right one for your soundcard.

If all of this is done, and there is still no AUDIO from the WinTV USB, try connecting your PC speakers or a set of headphones directly to the WinTV USB. You should get audio (although low) this way. If you do, there would be a problem with the sound card configuration or a hardware problem with the LINE-IN. If you do not get audio directly from the WinTV USB, it would unfortunately indicate a faulty audio circuit on the WinTV USB, and therefore would require the board to be replaced.

NOTE: The WinTV USB provides MONO audio only.

NOTE: On some Toshiba laptops(2800 in particular) there will be a combined Line In/Microphone input. To configure this, connect the WinTV audio out to the mic input on the system, and go to the Volume control program (playback) and add the Mic section, assuring that it is not muted, and that the volume level is up. Then select advanced next to the Microphone section in your Volume control program, and deselect the Mic20db checkbox. (reselect the checkbox to re-enable the input as a Microphone).

NOTE: If there is no audio from the WinTV USB and it is being used on a laptop which have disabled audio inputs for playback (they only support recording), there are 2 alternatives. One would be to use separate powered PC speakers and connect them directly to the line out on the WinTV. Another would be to use the latest drivers version 2.60 from here which will enable the audio through the USB cable.

We have seen this on some Dell Laptops. Particularly the Dell Inspiron 4000 series. Dell cannot enable the audio inputs on these systems for playback and do not offer a solution otherwise.

Poor frame rate/out of sync Audio and Video:

Be sure that the latest WinTV USB drivers and software are loaded. If the problem continues, run the 15fps.reg file located on the WinTV CD under MISC/Utility/Reg Fixes. Multiple USB devices connected to the system may also affect the WinTV USB performance.

Error Messages when attempting to run WinTV32 or WinTV2000:

Error messages such as: "Error. Cannot locate capture filter", "Cannot build filtergraph", "Error connecting Vcap and HCWCap filters", "Error connecting preview pin" can be caused by bad driver installations. Run the latest driver on the Hauppauge WinTV USB technical support page to fix this. This new driver runs HCWCLEAR first, and then automatically reinstalls the driver.

Aternatively you may receive an 'Initialization error HTV=## '. Please look in the Device manager to see if the Hauppauge WinTV USB is listed correctly in the Device Manager. If it is not listed properly or if it has a Yellow mark on it, the drivers should be reinstalled.

Also, look under Universal Serial Bus controllers in Device Manager and be sure that the "Universal serial bus controller" is listed correctly(not disabled) as well as the USB root hub. If disabled, re-enable, and reboot.

Error in QDVD.DLL when WinTV closes.
Usually setting the WinTV USB to run in Primary mode should correct this QDVD is an Overlay Mixer (Direct Draw) that is used for the DVD playback, which may cause this. The Overlay Mixer is a Microsoft component. It is somehow getting confused when the WinTV closes. We are a working towards getting a solution for this as soon as possible.

Video capturing with the "WinTV USB"

Using WinTV2000

Open the WinTV2000 application. In the lower right hand corner of the application there is a button marked “RC”. Clicking on this button will open up the remote applet, which contains the AVI and Snapshot controls. The AVI controls are labeled VCR and the Snapshot controls are labeled SNAP. If you do not see these controls, then click on the Advanced Controls button at the bottom of the remote applet. We will now take a closer look at the AVI control buttons.

1. FILE
The first button listed is the FILE button. Clicking on this button will bring up the WinTV Capture Configuration dialog window. The first part of this dialog is a basic Explorer window that allows you to designate where you would like to save your captured file. The default is the root directory of your main hard drive (C:\). The File Name field is where you name your captured file. You may name your file whatever you like but it is very important that you add the .avi extension to your file name for proper playback. For example if you name your file Capture, you must type it in as Capture.avi. The Files of Type field cannot be changed. The bottom part of the dialog window is the Video/Audio Capture Configuration. Here you can set the Frame Rate of your captured file. The standard frame rate for television is 29.97 frames per second for NTSC video and 25 fps for PAL video. Video Buffers will not actually affect your capture, nor will checking off Use Dos Buffers or Disable Write Cache. These parts of the capture application are holdovers from Microsoft dialogs. The Capture Audio checkbox gives you the option to record audio. The current selected audio format will be displayed below the Capture Audio checkbox. Clicking on Set Audio Format will give you the ability to change the audio format to be captured. The Record Mixer button will bring up the audio recording controls for Windows. When you click on this button you must select the audio mixer that you would like to record audio from (normally Line In). The Video Compression button will show you the different video compressor available on your system, but the WinTV USB cannot take advantage of these compressors. With the WinTV USB you will be capturing raw audio and video.

2. Format
The second button is the FMT button. Clicking on this button will bring up the Properties dialog window. This dialog allows you to change different aspects of the captured video image. Under Video Format you will see a listing for Video Standard, which cannot be changed and will display the native video standard of the WinTV unit. Next is Frame Rate, which will echo the frame rate that you set in the previous step. Flip Horizontal is grayed out and not used. This is normal. Color Space/Compression deals with the actual colors used when displaying the video image. The color space compression formats listed are common to most Windows based computers, which will allow for playback on most Windows systems. The different formats listed are color and gray-scale compressors. For most purposes the RGB formats work fine. Output Size lets you set the image size for your captured video. Because the WinTV USB does not use any compression hardware, image sizes set above 320x240 will result in many dropped frames. The Compression side of this dialog window is not used.

3. REC
Once you have set up your video capture parameters you can then click on the REC button to begin your recording. Once this button is pressed, the WinTV2000 application will begin the AVI capture. You should see the WinTV Video Capture dialog window pop up. This dialog window will tell you how many frames you’ve captured, how many have been dropped, and how much time in seconds has been captured. You can click on Stop in the dialog or press the ESC key on your keyboard to end the capture.

4. PLAY
When you press the PLAY button, the WinTV application will automatically open up your default AVI player (generally Windows Media Player) and begin the playback of your captured AVI. Pressing the PLAY button will also mute the live video being shown in the WinTV application so that you can better hear the audio being played back in your captured video. You must manually unmute the audio in the WinTV application to hear the live audio again.

5. MAIL
Pressing the MAIL button will automatically launch your mail client and open a new email with the video clip attached so that the file can be mailed. Please be aware that opening your mail client and attaching the video may take some time depending on how large a clip you have captured. Pressing the MAIL button will not open AOL. If you use AOL, you will need to manually attach the clip to your email through AOL.

When Using AMCAP

The AMCAP program is located on the WinTV USB. installation for Windows CD. It is in the Misc/Utility folder. You can either double-click AMCAP to start the capture program from the CD. or copy it to your hard drive and run it from there.

Open Amcap. If you do not see a picture, click Options - Preview (Preview should be checked). Once checked, the picture should be displayed. After starting the program set up the file to receive the capture. To do this, in the menu AMCAP select File / Set Capture File. Choose a location to save the file in and a name with the .avi ending. After choosing Open you can set the file size for the capture file on your hard drive.

Other Settings:
-Under Options-Video capture filter, the advanced tuner control section should show "Tuning Mode" as TV, and the Video Decoder section should show the video standard as NTSC-M.
-Under Options-Video Capture Pin, the output size should be set to 320 X 240 (or smaller).
-Under Options-Video Preview Pin, the Output size should be set to 320 X 240 (or smaller), and the format to YUY2 or YUY12.
-Under Options-Video Crossbar, the Input should say Video Tuner in, and the output should say Video Decoder Out.
-Under Options-TV tuner, the channels configuration will open, allowing you to change the channels with the keypad or typing in the desired channel. The Tuning mode should =TV.
-Under Options-Video input should indicate Video tuner(Or Video SVideo or Video composite depending on the actual source).
-Under DEVICES, the Hauppauge WINTV USB Capture NTSC should be listed and checked. Also the o100vc.dll should be listed below it.
-Under capture- choose start capture to begin recording.

To capture Video through the TV tuner.

To select the TV tuner as your source, connect the cable or antenna to the WinTV USB, start the AMCAP program. In the program menu select Options, Video Crossbar, and on the input side select "0: Video Tuner In". To scan in the TV channels in the AMCAP program menu select Options/TV tuner, click on AutoTune, this will put in the TV channels. In the same window you can change the channels.

To capture Video from an external source.

Connect the Video output from the external source (i.e. camcorder, VCR), using the supplied composite to S-Video adapter into the S-Video connector. Connect the audio output from the external source into the line in on the WinTV USB. To select the external device (i.e. camcorder, VCR), as your source, in the AMCAP menu select Options / Video crossbar, and on the input side select "2: Video Composite In".

To preview what will be captured in the menu select Options / Preview. To begin capturing in the menu select Capture / Start Capture. To stop capturing, in the menu select Capture / Stop Capture. To playback your captured Video just double-click on the saved file and your default player will open and begin the playback.

NOTE: If you get a black screen when changing between TV tuner and composite video sources, click on Options / Preview to uncheck it then again to recheck Preview. This may need to be done 2-3 times.

Tips for Video Capturing:

When capturing please remember that you are capturing raw audio and video (not compressed). Because of this the files will tend to be very large in size. Ways to reduce file size is to lower your frame rate, lower the audio quality of your captured audio or do not capture the audio if it is not necessary, lower the image dimensions, and experiment with the different Color Space Compressors. Once your AVI has been captured you can also run it through a third party MPEG compressor such as the ones available from Ulead which will give you a smaller more manageable file.

Can I view Closed captioning data with the WinTV USB?

No, closed captioning data would not be available with the WinTV USB.

The Audio is not recorded when I capture an AVI file:

It is actually the Sound Card that will capture the Audio portion of the AVI files. The Win/TV capture application will allow you to capture both by syncing the Audio and Video together. But the sound card will actually capture the sound.
If you do not record the Audio when you are capturing Video Clips, you want to make sure that the sound card's Line In mixer is setup to Record audio. Sometimes they are set for Playback only. To Check this, click on Start - Accessories - Entertainment (or Multimedia), in the Windows Volume Control, go to Options then Properties. In here click on the Recording Bullet. Below you should see the Mixers that are set to record make sure that the Line In is checked and click on OK. Then make sure that it is not muted. Try to record some audio through the Line In jack using Windows' Sound Recorder. This program is found in the Multimedia group.
If you can record audio using the Sound Recorder, then you should be able to capture audio with the capture program.

Error: "Error Connecting Preview Pin Direct To Overlay Mixer: HR=0x80040207" When attempting to run WinTV

Generally a VGA driver related issue, which can be fixed by setting the WinTV Primary program (start/programs/Hauppauge WinTV/Primary) to DIB DRAW, or sometimes Force Primary mode. Updating the VGA drivers is also recommended.

NetMeeting (3.0) configuration:

Initializing NetMeeting for the first time:

-You may receive a dialogue box asking you to choose your "Primary Video Capture device" Be sure to choose "Hauppauge WinTV USB Capture (NTSC)" And click the FINISH button. This will launch the NetMeeting GUI.

-Click the START VIDEO button. This will start the video display in NetMeeting, Changing it from the NetMeeting logo to your video source.

-Click CALL and then Log on to...(one of Microsoft's servers), of course be sure to be logged onto the internet at this point. This will allow you to connect to one of Microsoft's conferencing servers and let you begin video conferencing.

-If your video source is not correct (i.e. The TV comes up instead of the Video Camera), close down NetMeeting, and open up WINTV or AMCAP, and set the video source here to your Video camera, (or to the preferred TV channel, if you choose to send this instead), close down WinTV (or AMCAP) and re-initialize NetMeeting. Click the START VIDEO button, which should now display the correct video source. The Video source that will display in NetMeeting will always be the Video source that you last exited the WINTV program with.

Adjustments:

-In NetMeeting, you can alter some video adjustments. Go to Tools-Options-Video. Here you can set the Video Image size to small or Medium. You may also change your preferences to receive "faster video" or "better quality" video, or somewhere in between.

-Clicking the SOURCE button here, in the Video Camera Properties section will allow you to alter certain picture settings of your video such as: Brightness, Contrast, Hue, and saturation (under device settings), as well as Zoom the video (under camera controls).

Uninstalling "WinTV USB" Software:

The Program HCWCLEAR.EXE can be used to remove all of the WinTV USB drivers, software, and registry entries. This can be downloaded (http://www.hauppauge.com/html/sw_wcst.htm#tips) and is also on CD ROM’s 2.0 and higher (in the MISC, Utility folder). Copy the file to your Root directory C:\. To run this file click on Start - Run. Then type in C:\HCWCLEAR Choose the option for total removal and click on OK.

In the event of having to uninstall all of the WinTV USB drivers and software manually, follow this procedure:

Click on Start - Search - All files and folders and search for and delete any files beginning with:

Hcwutl
Hcwtv
Hcwpnp
Hcwcapt
Hcwchan
Hcwhook
Hcw_usb
Haup
NUVISION
WINTV

Click here for the latest WinTV USB Drivers and Application. (WinTV USB Software)

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The Hauppauge logo and WinTV are registered trademarks of Hauppauge Computer Works, Inc. Windows and WebTV are trademarks of Microsoft. Corp. Company logos are trademarks of their respective companies.
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WinTV USB Troubleshooting notes

Frequently asked questions when installing and using the WinTV USB

Table of contents:

WinTV-USB Pro, Enabling Audio over USB

What is the difference between WinTV32 and WinTV2000? Which one should I use?:

Error: "Error Connecting Preview Pin Direct To Overlay Mixer: HR=0x80040207" When attempting to run WinTV