MediaMVP Frequently Asked Questions

What Operating Systems are supported by the MediaMVP?

The MediaMVP is Supported under WindowsXP Home, WindowsXP Professional and Windows 2000 (Services Pack 3 or above with Internet Explorer 6 or higher REQUIRED).

Will the MediaMVP work under Windows2003 Server?

Currently, the MediaMVP is not fully supported under Windows 2003 Server.

Error: “Cannot locate GUI server” when trying to connect.

If you are running Windows 2000 you need to make sure that you have the up-to-date version of Internet Explorer (Internet Explorer 6) and at least Service Pack 3 installed.

Make sure that the Server PC and the MediaMVP are on the same Hub, Switch or Router.

Also verify that the MediaMVP services have started.
To verify this, click on Start / Run and type in Services.msc Click on OK. You will see a list of Windows services which are running. Look for the MVPMedia and MVPMediaSVC services and make sure that they are Started and set to Automatic

Can I use multiple MediaMVP's, one for each TV in the house?

There will be a software update (from the Hauppauge technical support website) allowing up to 12 MediaMVPs to be used on a home network.

Can the MediaMVP play DIVX (MPEG4) or AVI files?

The MediaMVP does not currently support DIVX or AVI files.

What formats are currently supported?

Video:
MPEG1 and MPEG2 video files

Digital pictures:
JPEG and GIF image files

Music:
MP3 audio files and M3U, PLS, ASX and B4S playlists

Remote Control Settings

Go button –Brings you back to the “GO” screen
Green Power Button –Turns the MediaMVP power on and off
Back/Exit – Brings you to the last viewed menu
> Play –Plays Music, Videos, and Pictures
Stop –Stops Music, Videos, and Pictures in a Slide Show
>I  Skip –Brings you to the next page in the menu
I<  Replay – Brings you to the last page viewed in the Menu
(II) Pause – Pauses and Un-Pauses Video, Music, and Pictures
>> - FF– Fast forwards through Video Clips
<< - Rewind– Rewinds Video Clips
Mute – Mutes the Audio

How can the MediaMVP be connected to the PC or Network:

The MediaMVP can be connected to the PC either directly, using a crossover cable, or through a network by connecting it to a Hub, Switch or Router using a straight through cable.

What is the difference between a Straight-Through cable and a Cross-Over cable?

A Straight-Through Ethernet cable connects your MediaMVP to your computer through a Hub, Switch or a Router. Both the MediaMVP and the computer must be connected to the same Hub, Switch or Router.

A Cross-Over Cable connects the MediaMVP directly to the PC using your network card.

Can I remotely access the MediaMVP without using the remote control?

If you download the 'Batch file to turn on the MediaMVP user interface on your PC', located here in the MediaMVP support page, you will be able to control the MediaMVP from the host PC without using the remote.

This batch file will turn on the MediaMVP user interface on your PC. Once turned on, the Host PC's Monitor will display a mirror of what you see on your TV set with the  MediaMVP. After running this file, you can control the MediaMVP from either the MediaMVP (via its remote control) or from the PC.

NOTE:
Video files played through this will continue to play on the TV until it has finished. There is no way of stopping video playback through this. Other functions like Picture display or MP3 music will not run until video playback has finished.

If you have a firewall on your network

Please refer to the following picture to configure the Free version of ZoneAlarm

How do I access files located on other PC's connected to the network?:

1. Stop the MediaMVP services.  Click on Start, Programs (or All Programs), Hauppauge MediaMVP, and then Stop.

2. Locate the My Computer icon on your desktop or in your Start menu.  Right mouse button click on the My Computer icon and select Manage from the drop down menu.  Click on the “+” sign next to the Services and Applications listing and then click on the Services sublisting.

3. Locate and right mouse button click on the name MVPMedia and select Properties from the drop down menu.

4. Click on the Log On tab and then select the radio button that says This account.

5. Type in the username that has permissions to access the network and the local              desktop, basically the user that has administrator rights to the computer. Once you have entered the username type in the password for that username.

6.  Click on the Apply button and then the OK button.

7.  You will need to repeat Steps 3 thru 6 for the MVPMediaSvc service.

8.  Once you have completed these steps for both services click on the listing for Local Users and Groups.

9.  Select the Users folder.

10.  Right mouse button click on the username that you used for the MediaMVP services in the above steps and click on Properties from the drop down menu.  Put a check mark in the box next to Password never expires, then click on Apply and then Okay.

11. Restart the MediaMVP services.  Click on Start, Programs (or All Programs), Hauppauge MediaMVP, and then Restart.

12.  Once the services have restarted you can now search for media on other PCs on the network that your username has access to. Click on Start, Programs (or All Programs), Hauppauge MediaMVP, and then Search for Media.  Click on the button with the three dots (Browse).

13. You will now be in the Select Directory window in which you can browse to the different directory on your system and other PCs on the network.

Is AC3 audio from MPEG streams supported?:

AC3 audio is not supported. There is no hardware support included for AC3 audio in the MediaMVP

TCP/IP Optimization

On some Ethernet networks, you might find higher bitrate videos will stutter. Running the registry patch located here may help with higher bitrate clips. (6-8Mbits/sec)